FREQUENTLY ASKED QUESTIONS
As a result of the UK's departure from the EU, we have reluctantly decided to cease all international sales. However, if you reside outside the UK, there may still be a way for you to receive our products. Many of our international customers use freight forwarding services to get their orders delivered. Popular choices include Forward2Me, UK Postbox, and MyUKMailbox.
Please be aware that we are not affiliated with these services and cannot vouch for their performance. It is the customer’s responsibility to select a dependable service and familiarise themselves with their policies, as we are unable to handle international returns or issues related to these shipments.
We strive to process and dispatch your order within two business days of the order date. Please be aware that weekends and public holidays do not count as business days.
Our standard shipping method is Tracked 48, which generally takes two postal days following collection from us. Note that there are no postal collections on Saturdays. Although Royal Mail offers this timeframe as a guideline, we cannot be responsible for any delays after the package has been handed over to them.
We cannot guarantee specific delivery dates. If your order is urgent, please contact us before placing it.
Once your order is dispatched, you will receive an email with tracking details. Be sure to check your spam or blocked folders, as these emails might sometimes be marked as spam.
For returns please return your item using your preferred service and we would strongly advise you to keep a proof of postage and tracking number at hand so that a refund can be issued and there is a notification of the product being received. It is advisable that you use the same packaging supplied with your order, so that your item will be safely returned to us.
Returns can be processed by contacting us via email or by opening a return case, please contact us using the contact form or on our assigned email at sales@fragrancekingdom.co.uk